ANAAKA Malaysia offers Halal-certified, Made-in-Italy skincare and VOILEE haircare through anaaka.com.my, with both premium complete routines and accessible trial products.

Cosmetic notification with the NPRA is issued product by product. You can search any ANAAKA product by name or notification holder in the NPRA QUEST3+ database and match the result against the product and packaging you are buying. Our Customer Care team can give you the notification number for a specific product on request.

Halal certification tells you the product meets Halal requirements. Where it is made tells you how it is made. Italy applies strict European standards for ingredient quality, manufacturing hygiene and traceability, so together the two cover both the values and the quality behind every ANAAKA product.

The core routine is the Firming Serum, Priming Anti-Aging Day Cream, Overnight Revitalizer and Eye Serum, used together morning and night. Most customers notice better hydration and smoother-feeling skin within the first days, with firmer-looking skin developing over 4 to 8 weeks of consistent use.

A cleanser, Firming Serum or Travel Kit provides an accessible starting point. Introduce one product at a time, then add the next routine step after evaluating tolerance.

Either works. If this is your first ANAAKA purchase, start with one product, usually a cleanser or the Firming Serum, and build from there. If you already know your routine, the complete system costs less than buying each product separately and is designed to work as a set.

Your total shows the ringgit price of each product, any set savings applied, and your delivery address. Shipping within Malaysia is free with no minimum spend, so no delivery charge is added at checkout. Returns are covered by our 14-day change-of-mind policy and our 30-day first-time satisfaction guarantee.

ANAAKA is more than just skincare. It's the world's leading H-Beauty (Halal Beauty) brand, combining premium Italian skincare expertise with internationally recognised Halal-certified formulations.

Our products are proudly made in Italy, dermatologist-approved, and formulated with carefully selected, high-performance ingredients to deliver visible results while remaining gentle on the skin.

Unlike many brands that focus on individual products, ANAAKA is designed as a complete skincare system, with each product working together to help you achieve healthier, more radiant-looking skin.

With ANAAKA, you don't have to choose between performance, luxury, and your values. You can have all three.

All ANAAKA products are proudly made in Italy using premium-quality ingredients and are developed to meet strict European manufacturing and quality standards.

Our formulations combine advanced skincare science with Halal-certified ingredients, delivering effective, safe, and luxurious skincare you can trust.

Yes. ANAAKA products are dermatologist-approved and formulated with gentle, skin-loving ingredients to help minimise irritation, making them suitable for most skin types, including sensitive skin.

However, every person's skin is unique, so we recommend performing a patch test before using any new skincare product. If you have specific skin concerns or need personalised advice, our Customer Care team will be happy to help.

WhatsApp (Fastest Response): +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc
Email: support@anaaka.com.my

Yes. All ANAAKA products are Halal-certified by the International Islamic Documentation and Certification (IIDC), an internationally recognised Halal certification body.

IIDC's Halal certification is internationally recognised through accreditations from:

• JAKIM – Department of Islamic Development Malaysia
• BPJPH – Halal Product Assurance Organizing Body (Indonesia)
• GAC – GCC Accreditation Center
• SFDA – Saudi Food & Drug Authority
• HAK – Halal Accreditation Agency
• MUIS – Majlis Ugama Islam Singapura
• SASO – Saudi Standards, Metrology and Quality Organization

Our Halal certification reflects our commitment to the highest ethical standards, carefully selected ingredients, and premium-quality skincare that you can use with confidence.

Please, check the Halal Certificate for more details.

Every person's skin is unique, so results may vary.

Many customers notice improved hydration and smoother-feeling skin within the first few days of use. For the best results, we recommend using ANAAKA consistently as part of your daily skincare routine for 4–8 weeks, allowing your skin time to renew naturally.

Consistency is key to achieving healthy, radiant-looking skin.

You can visit our official ANAAKA retail store located inside SEIBU at The Exchange TRX, Kuala Lumpur.

Our Beauty Advisors are available to provide personalised skincare recommendations, help you choose the right products for your skin, and answer any questions about your skincare routine.

If you'd like to check product availability before your visit, please contact our Customer Care team.

WhatsApp (Fastest Response): +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc

When you shop directly at ANAAKA Malaysia, you're guaranteed to receive 100% authentic products, the latest formulations, and dedicated support from our Customer Care team.

You'll also enjoy:

• FREE nationwide shipping on every order
• Our 30-Day First-Time Satisfaction Guarantee
• Direct assistance from our skincare specialists
• Exclusive promotions and product launches available only on our official website
• A secure checkout powered by trusted global payment providers

Shopping directly with ANAAKA ensures the best brand experience , from checkout to delivery and after-sales support.

No.

Shipping is completely FREE on all orders within Malaysia. There are no hidden delivery fees or minimum purchase requirements.

All orders are delivered by our trusted logistics partner, Flybear, and you'll receive a tracking number once your order has been dispatched.

We want you to shop with confidence.

• Change of mind: You may return unopened, unused, and sealed products within 14 days of receiving your order.
• First-time customers: If you're new to ANAAKA and your skin doesn't respond well to the product, contact us within 30 days of delivery. Our Customer Care team will work with you to find the best solution, which may include product guidance, an exchange, store credit, or a refund where appropriate.

For damaged, incorrect, or faulty items, please contact our Customer Care team as soon as possible with your order number and photos of the product, and we'll resolve the issue promptly.

Customer Care

WhatsApp (Fastest Response): +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc
Email: support@anaaka.com.my

If you need to cancel or make changes to your order, please contact our Customer Care team as soon as possible.

The fastest way to reach us is via WhatsApp: +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc

You can also email us at support@anaaka.com.my.

Please include your order number and the changes you'd like to make. We'll do our best to accommodate your request. However, once an order has been processed or shipped, it may no longer be possible to modify or cancel it.

We currently accept:

• Visa
• Mastercard
• American Express
• Debit Cards
• PayPal
• Apple Pay
• Google Pay

All payments are securely processed through Stripe, one of the world's most trusted payment platforms.

We currently do not offer local payment methods such as FPX. As an international premium brand, we use globally trusted payment solutions to provide secure, reliable, and protected transactions for all our customers.

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your return is approved, your refund will be processed within 5 business days. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

If you have any questions about your refund, our Customer Care team is here to help.

WhatsApp (Fastest Response): +60 11-5641 3803
WhatsApp: https://wa.link/30b8mc
Email: support@anaaka.com.my